Support

PhyMD installs and configures each new system to the user’s needs. Every new system comes with onsite training at the client’s location.

Software customization (to meet specific user specialty requirements) and interface development services (for sharing information with other systems such as hospitals and clinical labs via HL7) are available.

PhyMD has performed full line item detailed conversions from other practice management systems. The following are a few of the systems from which we have performed full data conversions:

  • CBSI
  • ADS-Medics Elite
  • Medical Manager
  • Misys-PM and Tiger
  • Turbo
  • MDP
  • ProtoMed
  • Medisoft
  • Lytech

Software enhancements and upgrades, including system updates, are provided regularly and programming changes and updates resulting from regulatory changes in electronic claim submission formats. PhyMD will install, implement and test the changes based on the client’s scheduling and production requirements.

PhyMD offers phone support during regular business hours, a dedicated e-mail support account line, and connects to the client’s system to diagnose problems. When necessary, PhyMD can diagnose and fix problems via the internet.

Small to mid-size practices can be installed, staff trained and electronic claims processed in less than four weeks. Our years of experience in the health care industry guarantee that you will have top quality support at a reasonable price.

During the transition from your current system to PhyMD’s practice management system, PhyMD will convert full detailed line items from your previous practice management system and will guarantee the accuracy of the converted data.